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Terms of Service

These are the rules for using Handova: what we provide, what we ask of you, and what each side is responsible for.

  • Last updated:
  • Applies to merchants
  • Translated from Arabic; the Arabic version prevails

The summary in four points

  • Monthly subscription in EGPRenews automatically; cancel at any time.
  • Message costsBilled by Meta if you send from your number, or taken from your credit with us.
  • The decision is yoursThe risk score is a help, not a guarantee.
  • Your data is yoursWe process it only to provide the service.

Acceptance and definitions

By using Handova or creating an account, you agree to these terms. If you sign up on behalf of a company, you confirm that you are authorised to do so.

The service

The Handova platform, its website and app, and the integrations and reports that come with them.

Merchant

The owner of an online store, or their representative, who opens a Handova account.

Merchant’s customer

Anyone who orders from the merchant’s store and receives confirmation messages over WhatsApp.

What we provide, and what we don’t

We provide review of cash-on-delivery orders, confirmation messages over WhatsApp, courier integrations, and loss and savings reports.

What we don’t guarantee

  • We don’t guarantee any specific reduction in returns.
  • The risk score is an estimate to help you; the decision on each order is the merchant’s responsibility.
  • Handova is not a courier, and we are not responsible for the shipment itself.

Account and eligibility

  • You must be 18 or older, or represent a legally established company.
  • You are responsible for the accuracy of your details and for keeping your sign-in details secure.
  • You are responsible for all activity on your account, including by users you add.

Subscription and payment

Handova offers two ways to send, each with its own subscription:

  • Sending from your number: a flat monthly subscription, however many messages you send.
  • Sending from Handova’s number: a monthly plan based on your number of orders per month. If you go over its limit, we move you to the next plan. Message credit comes on top (section 5).
  • Plans and their prices are listed in Egyptian pounds in the pricing section, plus any taxes due by law.
  • Your subscription renews automatically every month unless you cancel it.
  • We may change prices with 30 days’ notice; a change never applies to a period you have already paid for.

Message costs

The cost of WhatsApp messages depends on how you choose to send them, and is separate from the subscription.

Sending from your number

Meta bills messages directly to your account at its published rates at the time of sending. You are responsible for keeping a valid payment method with Meta; if a payment fails, messages may stop until you update it.

Sending from Handova’s number

You top up credit with us, and message costs are deducted from it according to your number of orders. When your credit runs out, messages stop until you top up again.

  • Handova is not responsible for any change in Meta’s prices.
  • Unused credit: it doesn’t expire while your account is active. If you close your account, we refund the remaining balance to the same payment method within 14 business days of your request, minus any transfer fees.

Cancellation and refunds

You can cancel your subscription at any time from settings, and it stays active until the end of the paid period. We don’t refund a period that has already started, unless the law requires otherwise.

Acceptable use

You may not use Handova to:

  • Send spam or unwanted messages, or unlawful content.
  • Contact people who didn’t order from your store, or without a legal basis.
  • Breach the WhatsApp Business Messaging Policy or Meta’s terms.
  • Try to break into, disrupt or resell the service without permission.

Your responsibility to your customers

You are the controller of your customers’ data: you make sure you have the legal right to contact them, and that the data you connect is accurate and lawful. We process that data on your instructions and in line with the privacy policy.

Third-party services

Handova relies on services outside our control, such as Meta, Shopify, WooCommerce, EasyOrders and Bosta. These services may change, stop or impose limits, which may affect how Handova works, and we are not responsible for that.

Intellectual property and data

Handova, its logo and its software belong to us. Your data remains yours, and you grant us a limited licence to process it solely to provide the service.

Limitation of liability

The service is provided “as is”, without any promise that it will be uninterrupted. We are not liable for lost profits or indirect damages, and our total liability does not exceed what you paid us in the last 3 months, to the extent the law allows.

Suspension and termination

We may suspend an account for breach of these terms or for abusive use, notifying you where possible. After termination, you can request a copy of your data within 30 days, before it is deleted.

Governing law and contact

These terms are governed by Egyptian law, and the courts of Cairo have jurisdiction over any dispute. We may amend these terms, and we will notify you 30 days before any material change takes effect.

Email
mina.samir@handova.net
WhatsApp support
+86 171 6089 0823